Get Help from Ruba

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Documentation

Our documentation covers common questions, setup guides, and product details. We suggest leaning on it as a first point of reference whenever you need guidance or support. If a question isn’t answered in the documentation, feel free to reach out to us over email.

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Dashboard

Use the floating Support button at the bottom right of the Ruba dashboard. Choose the feedback option inside that flow to report a feature request or bug.

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Email

You can reach us at support@getruba.com. We aim to respond within 72 hours for customers and active Sellers, and we prioritize questions tied to ongoing billing, payouts, or payments. Please note that during periods of higher request volume, response times may occasionally run a bit longer.

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Merchant Account Reviews

Account reviews are typically completed within 7 days, but can take up to 14 days to finish, depending on volume, weekends, and holidays. More on our account reviewal process lives in our Account Reviews documentation