Our documentation covers common questions, setup guides, and product details. We suggest leaning on it as a first point of reference whenever you need guidance or support.If a question isn’t answered in the documentation, feel free to reach out to us over email.
You can reach us at support@getruba.com.We typically respond within 24 to 48 hours on weekdays for customers and active merchants, and we prioritize questions tied to ongoing billing, payouts, or payments.Please note that during periods of higher request volume, response times may occasionally run a bit longer.
Account reviews are typically completed within 7 days, but can take up to 14 days to finish, depending on volume, weekends, and holidays.More on our account reviewal process lives in our Account Reviews documentation
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