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A refund changes three things independently: money returned to the buyer, tax reversed with it, and product access that may need to end.

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Calculate the available amount

The largest refund is the order’s remaining net amount after earlier refunds and any customer balance applied to the order. Enter the net amount; Ruba calculates and returns the corresponding tax automatically. A full refund returns all remaining tax, while a partial refund prorates it.
Processing and card-network fees from the original transaction remain charged because those providers do not reverse them. A 30ordermaythereforereturn30 order may therefore return 30 to the buyer while its approximately $1.60 processing cost stays deducted from your balance.

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Issue it from an order

1

Open the financial record

Navigate to the relevant order and find its Refunds area.
2

Set money and reason

Choose Refund order, enter the net amount up to the displayed maximum, and select a reason for your records.
3

Resolve access

For a one-time purchase, decide whether to revoke benefits such as files, keys, or community access. Full refunds select revocation by default.
A refund against a subscription order returns that payment but does not terminate the subscription. Cancel the subscription when the relationship and its future access must end; Ruba revokes subscription benefits when the subscription is revoked.
Ruba may refund within 60 days to prevent an expected chargeback, including when a merchant advertises no refunds. Early card-network signals can trigger an automatic refund of a lower-value order and cancellation of its related subscription. Review the chargeback policy →