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A refund changes three things independently: money returned to the buyer, tax reversed with it, and product access that may need to end.

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Calculate the available amount

The largest refund is the order’s remaining net amount after earlier refunds and any customer balance applied to the order. Enter the net amount; Ruba calculates and returns the corresponding tax automatically. A full refund returns all remaining tax, while a partial refund prorates it.
The original Ruba Fee and payment costs remain deducted after a refund because the completed transaction services have already been provided. This does not reduce the amount returned to the buyer. Review the Seller Account for the costs recorded against the order.

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Issue it from an order

1

Open the financial record

Navigate to the relevant order and find its Refunds area.
2

Set money and reason

Choose Refund order, enter the net amount up to the displayed maximum, and select a reason for your records.
3

Resolve access

For a one-time purchase, decide whether to revoke deliverables such as files, keys, or community access. Full refunds select revocation by default.
A refund against a subscription order returns that payment but does not terminate the subscription. Cancel the subscription when the relationship and its future access must end; Ruba revokes subscription deliverables when the subscription is revoked.
Ruba may issue or require a refund to prevent an expected chargeback, including when a merchant advertises no refunds. This discretion does not create a guaranteed buyer refund window. Early card-network signals can trigger an automatic refund of a lower-value order and cancellation of its related subscription. Review the Refund, Cancellation, and Dispute Policy and chargeback controls.