Start with the successful transaction
The base Ruba fee is 6% + $0.50 for each successful transaction. The dashboard shows the fee before funds enter your available balance. Two adjustments can apply:- International card: add 1.5%.
- Subscription payment: add 0.5%.
Check the amount with a worked example
A 37.50 customer total. The fee layers are:
The combined fee is 3.50 when that payment is recurring. Rounding occurs in the transaction currency.
Account for refunds and disputes
Full and partial refunds are supported, but the original transaction fee remains because the processor and card-network costs are not reversed. Ruba may issue a refund within 60 days when doing so is necessary to prevent a likely dispute. A dispute costs $15 whether the merchant wins or loses. The fee is deducted from the Ruba balance. Ruba monitors chargeback levels because card networks can impose monitoring and penalties around a 0.7% or higher rate; an organization may be suspended when risk cannot be reduced promptly. Read the refund workflow →Forecast withdrawal costs
Ruba adds no payout markup. The current Stripe payout charges are:- $2 for each month with active payouts
- 0.25% + $0.25 for each payout
- Cross-border currency conversion, approximately 0.25% in the EU and up to 1% elsewhere